A Self-Hosted Support Desk for WordPress
Run your customer support on your own WordPress site. Bodholdt Tickets is a self-hosted help desk that lives right next to the products you sell, so every conversation happens where your business already is. There are no per-seat monthly fees, and your customers’ data stays on your server.
A support desk that knows your customer
When you also run Bodholdt Licensing, every ticket automatically shows who you are talking to: their tier, their active licenses, the sites they use, and their renewal date. You triage by who actually pays you, not by inbox order. The context is right there in the ticket, so you are not hunting through another tab to figure out who someone is.
An AI co-pilot that drafts the first reply
Bring your own Claude API key, and the co-pilot drafts a reply for you using the conversation, the customer’s context, and your own brand voice. It can also triage and tag a ticket the moment it arrives. Your agent always reviews and sends. It never replies on its own, and you control the cost because the key is yours. The AI is included on the free tier, so you can try it from day one.
Four ways for customers to reach you
- Email. Inbound messages become tickets, and your replies thread back by email.
- A form you drop on any page with a shortcode.
- A customer portal where people track and reply to their own tickets, with passwordless sign-in.
- An embeddable widget you can add to any external site.
A desk your team actually wants to open
Agents work in a fast, full-page Support Desk with a color-coded queue, conversation threads, internal notes, and one-click resolve. It is also a bit of a game: XP, levels, streaks, and a leaderboard turn clearing the queue into something satisfying rather than a chore. On paid tiers you get departments and routing, SLA targets with at-risk and overdue flags, and per-agent reporting.
Try it free
The free edition runs a real support desk with up to three agents, unlimited tickets, and the AI co-pilot included. When you want inbound email piping, departments and routing, SLA management, and license-aware context, the paid tiers start at $39/yr, and the price you pay is the price you renew at.