Support
You reach the developer
Tickets come straight to me, the person who wrote the code, not an outsourced queue reading from a script.
Honest expectations
I'm one person, so I don't promise a rigid SLA I can't keep. I answer as fast as I can, usually within a business day or two, every ticket.
If the lab ever goes quiet
Every plugin is GPL and self-hosted. Your sites keep working and you keep the code, so you're never stranded by a one-person shop.
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