A Self-Hosted Support Desk for WordPress

Run your customer support on your own WordPress site. Bodholdt Tickets is a self-hosted help desk that lives right next to the products you sell, so every conversation happens where your business already is. There are no per-seat monthly fees, and your tickets live in your own WordPress database.

Three optional features reach outside services, and only after you turn them on. The AI co-pilot sends a ticket to Anthropic with your own key when an agent asks for a draft or a summary, or as each ticket arrives if you turn on Auto-pilot: the subject and conversation, the customer’s name and email, and, in the paid edition with Bodholdt Licensing on the same site, their plan, products and next renewal date. For drafts and Auto-pilot, it also sends any brand-voice instructions and knowledge-base notes you give it. Asking for a summary also sends the ticket’s internal notes. Email intake arrives through the inbound-parse service or mail forward you set up. Web Push sends agent notifications through your agents’ own browser push services.

A support desk that knows your customer

When you also run Bodholdt Licensing, every ticket automatically shows who you are talking to: their tier, their active licenses, the sites they use, and their renewal date. You triage by who actually pays you, not by inbox order. The context is right there in the ticket, so you are not hunting through another tab to figure out who someone is.

An AI co-pilot that drafts the first reply

Bring your own Claude API key, and the co-pilot drafts a reply for you using the conversation, the customer’s context, and your own brand voice. It can also triage and tag a ticket the moment it arrives. Your agent always reviews and sends. It never replies on its own, and you control the cost because the key is yours. The AI is included on the free tier, so you can try it from day one.

Four ways for customers to reach you

• Email. Inbound messages become tickets, and your replies thread back by email.
• A form you drop on any page with a shortcode.
• A customer portal where people track and reply to their own tickets, with passwordless sign-in.
• An embeddable widget you can add to any external site.

A desk your team actually wants to open

Agents work in a fast, full-page Support Desk with a color-coded queue, conversation threads, internal notes, and one-click resolve. It is also a bit of a game: XP, levels, streaks, and a leaderboard turn clearing the queue into something satisfying rather than a chore. On paid tiers you get inbound email piping, departments and routing, and advanced per-agent and per-department reporting.

Try it free

The free edition runs a real support desk with up to three agents, unlimited tickets, and the AI co-pilot included. When you want inbound email piping, departments and routing, advanced reporting, and license-aware context, the paid tiers start at $39/yr, and on a yearly or monthly plan the price you pay is the price you renew at, in U.S. dollars. If you pay in another currency, the amount in that currency can change with the exchange rate.

See Bodholdt Tickets →

Ready to answer support on your own site?

A full desk that runs on your own WordPress install. Start free with up to three agents, or pick a paid plan for piping, routing and reporting.

Prefer to try it first?

The free edition is a real build, not a trial that stops working.